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The church phone is often the most ignored physical asset the church has because it is often the first contact the newcomer has with the church. Often that phone goes unanswered when they call. Will they call somewhere else. Is your phone offensive or does it reel them in?
The unanswered church phone is the worst scenario, and the generic answering machine is a close second. The technology of phone systems has evolved into systems which can forward calls to other phones, cell phones and even give directions and times of services. Phone systems are a cheap alternative which can offer many options to callers. Calls can be forwarded to many different choices, and can even play your choice of music while the system chases down someone to answer.
Phone systems can roll calls from one place to another, if one does not answer, until it is answered. This gives the caller a feeling of importance by actually getting through to someone. Without a good system, if the call goes unanswered or just gets a “leave a message after the beep” the caller feels your unconcern.
Would not a newcomer be impressed if they call and have the option to pick various ministries, times of service, and directions to the church. The systems even let more than one call through at the same time, just like multiple lines. You can take an incoming call and reroute it anywhere to anyone who you choose to set up to receive the calls for that extension. You can even route to home phones, cell phones or even if you have a good long distance plan, to across the country to any selected person to receive the calls.
The right church phone system can even be used as a 24 hour ministry solution. It can be set to roll to different numbers at various times of the day. It can give those who answer, the freedom to have a life at the same time. The church phone is the most important inexpensive physical asset the church owns.
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